Job Description:

• • Lead and manage a team of call center agents to ensure high levels of customer satisfaction and operational efficiency.
  • Develop and implement call center policies and procedures to enhance productivity and service quality.
  • Monitor and evaluate agent performance, providing coaching and feedback to drive improvement.
  • Handle escalated customer issues and ensure timely resolution.
  • Analyze call center data and generate reports to track performance metrics and identify areas for improvement.
  • Coordinate with other departments to ensure seamless service delivery and alignment with company goals.

Qualifications:

• • Proven experience in a call center management or supervisory role.
  • Strong leadership and team management skills.
  • Excellent problem-solving and decision-making abilities.
  • Ability to analyze data and generate actionable insights.
  • Strong communication and interpersonal skills.

Grow with Us

We are committed to the continuous growth and development of our employees. Our training programs are designed to help you succeed:

• Onboarding Training: Comprehensive training to get you started on the right foot.
• Skill Development: Ongoing training sessions to enhance your skills and knowledge.
• Leadership Programs: Opportunities for career advancement and leadership development.
• Mentorship: Access to experienced mentors for guidance and support.

Why Work with Us?

At 5 Star Communications, we offer a comprehensive benefits package to support our employees’ well-being and professional growth:

• Competitive Salaries: We offer attractive compensation packages that reflect your skills and experience.
• Health and Wellness: Comprehensive health, dental, and vision insurance plans.
• Work-Life Balance: Flexible working hours and remote work opportunities.
• Retirement Plans: 401(k) plans with company matching contributions.
• Paid Time Off: Generous vacation, sick leave, and holiday pay.