Job Description:

• • Troubleshoot and resolve technical problems related to our clients’ products and services.
  • Assist customers with installation, configuration, and usage issues.
  • Provide step-by-step guidance and support through various communication channels (phone, email, chat).
  • Document technical issues and solutions in our knowledge base.
  • Collaborate with other technical teams to escalate and resolve complex

Qualifications:

• • trong technical knowledge and problem-solving skills.
  • Excellent communication skills with the ability to explain technical concepts clearly.
  • Experience with troubleshooting hardware and software issues.
  • Previous experience in a technical support role is preferred.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Grow with Us

We are committed to the continuous growth and development of our employees. Our training programs are designed to help you succeed:

• Onboarding Training: Comprehensive training to get you started on the right foot.
• Skill Development: Ongoing training sessions to enhance your skills and knowledge.
• Leadership Programs: Opportunities for career advancement and leadership development.
• Mentorship: Access to experienced mentors for guidance and support.

Why Work with Us?

At 5 Star Communications, we offer a comprehensive benefits package to support our employees’ well-being and professional growth:

• Competitive Salaries: We offer attractive compensation packages that reflect your skills and experience.
• Health and Wellness: Comprehensive health, dental, and vision insurance plans.
• Work-Life Balance: Flexible working hours and remote work opportunities.
• Retirement Plans: 401(k) plans with company matching contributions.
• Paid Time Off: Generous vacation, sick leave, and holiday pay.